Agreement with Cleaning Help – What Should Be Written Down

A good agreement doesn't have to be complicated. It should clarify what needs to be done, what it costs, and what happens if the plan changes.

It is important to distinguish between a service agreement with a business and an employment contract when you engage a private individual as an employee. If in doubt, you should check the guidance from the Norwegian Tax Administration (Skatteetaten) and the Norwegian Labour Inspection Authority (Arbeidstilsynet).

Parties to the Agreement

Include full name and contact information. For businesses, the organization number should be in the agreement. Also, check the business's status in the Norwegian Labour Inspection Authority's cleaning register.

The Tasks

Describe:

• which rooms are included
• tasks for each visit
• tasks only done occasionally
• what is not included
• who provides products and equipment
• how extra work is ordered

Time and Frequency

Agree on the date, time frame, and how often the cleaning will be performed. State what happens on public holidays, vacation, illness, or delays.

Price and Payment

The agreement should show:

• hourly rate or fixed price
• expected time spent for hourly rates
• what additional charges may apply
• whether VAT is included
• payment due date and payment method
• how price changes are announced

Keys, Alarm, and Privacy

Describe how access is granted, who can use the key or code, and how the information should be stored and deleted. Limit access to what is necessary.

Do not put sensitive information in the public job advertisement on Proffi. It can be shared in a private conversation after you have chosen whom you wish to communicate with.

Damage and Complaints

Clarify who you contact, how quickly an incident should be reported, and what documentation is needed. Ask the company to provide information about relevant liability insurance if this is important for the assignment.

Cancellation and Termination

Include the deadline for cancellation, any fees, and how a regular agreement is terminated. Avoid unclear or long binding periods that you do not need.

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Simple Agreement Template

Use this structure as a starting point:

1. 1Customer and provider
2. 2Address and access
3. 3Tasks and rooms
4. 4Frequency and timing
5. 5Equipment and products
6. 6Price, additions, and payment
7. 7Cancellation and absence
8. 8Damage and complaints
9. 9Duration and termination
10. 10Date and approval

This is a practical checklist, not a legal template for all situations.