Moving
Complaint against a moving company
If you discover damage, delay, or deviation, document it quickly. Take photos, note the time, and keep the offer, agreement, messages, inventory list, and receipt.
Complain in writing
Describe what happened, which point in the agreement you believe has been breached, and what you are requesting. Attach documentation and set a reasonable response deadline. The Consumer Council recommends a written complaint, preferably with photos or witnesses, and asking for a reply within 14 days.
Moving house?
Describe what needs moving, from where, to where and when. Suitable moving companies can then send you quotes. The service is free and non-binding. (The job form is in Norwegian.)
Post a job for freeIf you don't agree
The Consumer Council states that the case can be taken to the Consumer Authority for mediation. Check the current process before submission.
Want to compare offers? Describe your move and get quotes from moving companies.
Frequently asked questions
Should I repair it immediately?
Document and clarify first, unless you need to limit further damage.
Do I have to pay the entire invoice?
Obtain specific legal guidance before withholding payment.
How quickly should I complain?
As quickly as possible and within agreed deadlines.
Moving house?
Describe what needs moving, from where, to where and when. Suitable moving companies can then send you quotes. The service is free and non-binding. (The job form is in Norwegian.)
Post a job for freeRelated guides
Sources
This guide is general guidance written by the Proffi editorial team and is not legal or financial advice.